Return Policy

1. Satisfaction Guarantee

We stand behind the quality of Sugar Harmony and want you to be completely satisfied with your purchase. If you're not happy with your order, we offer the following guarantee:

• Guarantee Period: 30 days from the date of purchase
• Full Refund: 100% money-back guarantee if you're not satisfied
• No Questions Asked: We respect your decision and make the process simple

2. Eligibility for Returns

Digital Products

For digital products and online courses (including Sugar Harmony):

• Refund requests must be made within 30 days of purchase
• You must provide a valid reason for the refund request
• Access to digital content may be revoked upon refund
• Refunds are not available if you have violated our Terms of Service

Physical Products

For physical products:

• Items must be returned within 30 days of receipt
• Products must be unused and in original packaging
• Include all accessories, manuals, and documentation
• Items must be in resalable condition

3. Non-Refundable Items

The following items are not eligible for refunds or returns:

• Downloadable software or content that has been accessed or downloaded
• Services that have already been fully rendered
• Personalized or custom-made products
• Perishable goods or items marked as final sale
• Gift cards or promotional codes

4. How to Request a Refund

Step 1: Contact Us

To initiate a return or refund, contact our customer support team:

• Email: support@getsugarharmony.com
• Phone: +55 (53) 99990-4390
• Include your order number and reason for return

Step 2: Wait for Approval

Our team will review your request and respond within 2-3 business days with:

• Approval or denial of your refund request
• Return instructions (for physical products)
• Estimated timeline for processing

Step 3: Return the Product (Physical Items)

If approved for a physical product return:

• Pack the item securely in its original packaging
• Use the return shipping label provided (if applicable)
• Ship to the address provided by our support team
• Keep tracking information for your records

5. Refund Processing

Timeline

• Digital Products: Refunds processed within 5-7 business days of approval
• Physical Products: Refunds processed within 5-7 business days after we receive the returned item

Refund Method

Refunds will be issued to the original payment method:

• Credit card refunds may take 5-10 business days to appear on your statement
• PayPal refunds are typically instant
• Bank transfers may take up to 10 business days

Partial Refunds

Partial refunds may be issued for:

• Items returned without original packaging
• Items showing signs of use or damage
• Items returned after the 30-day period (at our discretion)
• Bundles where only some items are being returned

6. Return Shipping Costs

Our Error or Defective Products

If the return is due to our error or a defective product:

• We will provide a prepaid return shipping label
• You will not be charged for return shipping
• We will also cover any original shipping charges

Change of Mind or Buyer's Remorse

If you simply changed your mind:

• You are responsible for return shipping costs
• Original shipping charges are non-refundable
• We recommend using a trackable shipping method

7. Exchanges

We do not offer direct exchanges. If you need a different product:

1. Request a refund for the original purchase
2. Wait for the refund to be processed
3. Place a new order for the desired product

This ensures you receive the correct item as quickly as possible.

8. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately upon receipt
• Provide photos of the damage or defect
• Include your order number and description of the issue
• We will arrange a replacement or full refund at no cost to you

9. Late or Missing Refunds

If you haven't received your refund after the stated timeframe:

1. Check your bank account or credit card statement again
2. Contact your credit card company or bank (processing may take time)
3. Contact our support team at support@getsugarharmony.com

We will work with you to track down your refund and resolve any issues.

10. Chargebacks and Disputes

Before filing a chargeback or payment dispute:

• Please contact us first to resolve the issue
• Most issues can be resolved quickly through direct communication
• Chargebacks may result in account suspension
• Fraudulent chargebacks may be reported to authorities

11. Consumer Rights (Brazil)

Under Brazilian Consumer Protection Code (CDC), consumers have additional rights:

• 7-Day Cooling Off Period: For online purchases, you have 7 days from receipt to cancel for any reason
• 90-Day Warranty: Products must be free from defects for at least 90 days
• Right to Information: You have the right to complete product information

These rights are in addition to our satisfaction guarantee and cannot be waived.

12. Subscription Cancellations

For subscription-based products or services:

• You can cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for partial months or unused time
• You retain access until the end of the paid period

13. Changes to This Return Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your purchase constitutes acceptance of the Return Policy in effect at the time of purchase.

14. Contact Us About Returns

If you have any questions about our Return Policy or need assistance with a return: