Shipping Policy

1. Digital Products - Instant Delivery

For digital products and online access (including Sugar Harmony):

• Instant Access: Digital products are delivered immediately after payment confirmation
• Email Delivery: Access credentials and download links are sent to your registered email address
• No Shipping Charges: Digital products have no shipping fees
• 24/7 Availability: Access your purchase anytime from anywhere

Accessing Your Digital Purchase

1. Check your email inbox (and spam folder) for order confirmation
2. Click the access link or login to your account
3. Download files or access online content immediately
4. Contact support if you don't receive access within 15 minutes

2. Physical Products - Shipping Information

For physical products shipped within Brazil:

Processing Time

• Standard Processing: 1-3 business days
• Peak Season: Up to 5 business days during holidays
• Order Confirmation: You'll receive confirmation when your order ships

Shipping Methods and Timeframes

• Correios PAC: 7-15 business days (standard shipping)
• Correios SEDEX: 3-5 business days (express shipping)
• Courier Services: 2-5 business days (metro areas)

Shipping times are estimates and may vary based on location and external factors.

3. Shipping Costs

Calculation

Shipping costs are calculated based on:

• Delivery address and postal code
• Package weight and dimensions
• Selected shipping method
• Current carrier rates

Free Shipping Offers

We may offer free shipping promotions:

• Minimum purchase requirements may apply
• Limited to specific regions or products
• Standard shipping method only
• Terms displayed at checkout

4. Shipping Destinations

Domestic Shipping (Brazil)

We ship to all states in Brazil:

• All major cities and metro areas
• Rural and remote locations (additional time may apply)
• P.O. boxes and postal addresses accepted

International Shipping

International shipping availability:

• Currently limited or unavailable for most products
• Contact us for international shipping inquiries
• Customs duties and taxes are buyer's responsibility
• Extended delivery times apply

5. Order Tracking

Tracking Information

Once your order ships:

• You'll receive a shipping confirmation email with tracking number
• Track your package on the carrier's website
• Updates may take 24-48 hours to appear in the system
• Contact us if tracking hasn't updated after 48 hours

Delivery Confirmation

Upon delivery:

• Signature may be required for high-value items
• Packages may be left in a safe location if no one is home
• Check with neighbors or building management if package is missing

6. Shipping Address

Accuracy is Critical

Please ensure your shipping address is correct:

• Double-check address details before confirming order
• Include apartment/unit numbers and building names
• Provide accurate postal code (CEP)
• Include recipient phone number for delivery contact

Address Changes

To change your shipping address:

• Contact us immediately if you need to update your address
• Changes are only possible before the order ships
• Address changes may delay processing
• Once shipped, address cannot be changed (contact the carrier directly)

7. Delivery Issues

Lost Packages

If your package appears lost:

1. Check tracking status on carrier website
2. Wait until the estimated delivery timeframe has passed
3. Contact us with your order number
4. We'll file a claim with the carrier and send a replacement or refund

Damaged Packages

If you receive a damaged package:

• Document damage with photos before opening
• Note any damage on the delivery receipt
• Contact us within 48 hours with photos and order number
• We'll arrange a replacement or refund

Delayed Shipments

If your shipment is delayed beyond estimated delivery:

• Check tracking for updates
• Contact us if delay exceeds 5 business days past estimate
• We'll investigate with the carrier
• Refunds or replacements offered for significant delays

8. Undeliverable Packages

Packages may be returned to us if:

• Address is incorrect or incomplete
• Recipient refuses delivery
• Multiple delivery attempts failed
• Package is unclaimed at post office

Return to Sender

When packages are returned to us:

• You'll be notified when we receive the return
• Original shipping charges are non-refundable
• You can request reshipment (additional shipping charges apply)
• Or request a refund minus shipping costs

9. Backorders and Out of Stock Items

If an item is out of stock:

• We'll notify you immediately via email
• You can choose to wait for restock or cancel
• Estimated restock dates provided when available
• No charge until item ships

10. Multiple Item Orders

Orders containing multiple items:

• May ship together in one package when possible
• May ship separately from different warehouses
• Each shipment will have separate tracking
• You'll be notified of all shipments

11. Gift Orders

Shipping gifts to someone else:

• Enter recipient's address as shipping address
• Include gift message at checkout (if available)
• Prices will not be shown on packing slip
• Order confirmation sent to purchaser's email

12. Holidays and Peak Seasons

During peak periods:

• Processing and shipping times may be extended
• Carrier delays are common during holidays
• Order early to ensure timely delivery
• Check our website for holiday shipping deadlines

13. Force Majeure

We are not liable for shipping delays caused by:

• Natural disasters or severe weather
• Strikes or labor disputes
• Government actions or restrictions
• Carrier operational issues
• Pandemic or public health emergencies
• Other events beyond our control

14. Customer Responsibilities

As a customer, you are responsible for:

• Providing accurate and complete shipping information
• Being available to receive delivery or collect from post office
• Inspecting packages upon delivery
• Reporting issues within specified timeframes
• Customs duties and import taxes (international orders)

15. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Shipping policies in effect at the time of your order will apply to that order.

16. Questions About Shipping

If you have questions about shipping your order or need assistance: